Frequently Asked Questions
We provide free shipping to over 200 countries around the world*
*with some exceptions
No, the price you see is the price of the product – you won’t be charged any extra fees.
If your order is in-stock, we’ll ship it within 3 working days.
Orders are shipped by DHL. Typically, delivery takes 05-07 working days, but it may take longer due to factors beyond our control.
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
You will receive your tracking information within 1-2 working days.
You can change or cancel your order within 12 hours. Please contact us at info@luxmora.store
